Policies

Appointment No Show Policy

An appointment is considered a "no show" when a client fails to arrive for their scheduled appointment without notifying the facility at least 24 hours in advance. Clients are encouraged to reschedule or cancel appointments as soon as possible. Notice given at least 24 hours in advance will allow us to offer the slot to another client, thereby maintaining our service standards and efficiency.

First Occurrence - If a client fails to show up for an appointment for the first time, they will receive a courtesy notification reminding them of our policy and asking them to reschedule.

Second Occurrence and Subsequent Occurrences - On the second occurrence, the client will be charged the full cost of the scheduled service. Additionally, future bookings will require a deposit to secure the appointment.

Exceptions

We understand that emergencies and unforeseeable circumstances can occur. Exceptions to this policy will be considered on a case-by-case basis. Clients are encouraged to contact the facility directly to discuss any such situations.

Contact Information

For rescheduling, cancellations, or any inquiries regarding this policy, clients may contact us at 615-500-7392.

Our goal is to provide the best possible service to all clients. Adhering to this no-show policy helps us achieve that by ensuring appointment slots are used efficiently and fairly.

Aggressive Behavior

Clients must disclose any previous dangerous behavior exhibited by their pet. Depending on the severity of the dangerous behavior, we may be required to use restraints such as muzzles to perform grooming services and ensure the safety of the groomer. For the benefit of both the pet and stylist, we will not continue working, or may skip stressful procedures, if your pet’s behavior is compromising their safety and/or that of the groomer. We may refer you to your veterinarian for a sedative. Aggressive behavior which results in a bite or other injury to the groomer will be reported to the animal control agency of the county where the grooming was performed, in accordance with the requirements of local law.

Use of Sedatives

We do not practice veterinary medicine and cannot legally administer sedatives or drugs as an aid to grooming. We do realize that there are some situations where a veterinarian may prescribe something to be administered by the client prior to grooming services. As we have no control over the use of sedatives or drugs we do not administer, Pampered Paws assumes no liability for adverse reactions to these medications.

Veterinary Care

We make every effort to ensure your pet’s grooming is pleasant and safe; however, if your pet becomes ill or if the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and agree to pay for all expenses.

Senior Pets & Pets with Health Problems

Once your pet becomes elderly or if they suffer from a health condition we will do our best to accommodate to their needs and you must communicate with the staff regarding their conditions.

Mat & Pelt Removal

While we are extremely careful when removing excessively matted or pelted coats, there is a risk of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Removal of the matting may also reveal skin irritations caused by moisture trapped near the pet’s skin, allowing mold, fungus, or bacterial growth. We may also find V-shaped cuts where owners have tried to remove the mats themselves with scissors.

The aftereffects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and in rare instances, failure of hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied or be kept out of the sun until the hair grows sufficiently to protect the skin.

There will be an additional charge for this service, depending on the severity, because of the extra time required to slowly and carefully get under the pet’s mats.

As the owner, you are responsible for the condition of your pet’s coat and may not hold us responsible in the event of adverse effects of mat removal.

Grooming Accidents

Working on live animals, there is always the possibility an accident could occur, especially when the pet is moving around, being wiggly, or just not used to the grooming process. We know grooming equipment is sharp, and even though we use extreme caution and care in all situations, potential incidents could occur during a grooming session. Some examples of grooming incidents are as follows:

Cut with the clipper blade while shaving tight mats off and de-matting.
Scissor nicks while the pet is not being still on the table for the groomer.
Scratches which could happen to a hyper or wiggly pet that keeps trying to jump off the table or tub.
Brush burns that occur when we try brushing mats out.
Hematomas that could occur either during or even after shaving close mats, especially around the ears.

Every effort will be made to ensure the pet is groomed as safely as possible, but an excited, scared, nervous, or anxious pet can be dangerous to work on. Pampered Paws requires all employees to perform the grooming as cautiously, safely, and humanely as possible. It is up to the groomer’s discretion whether a dog is safe to groom. The groomer will notify the pet owner if the pet is being uncooperative and/or not safe to perform the grooming. Pampered Paws and its groomers cannot be held liable in the event of any grooming accident due to behavior or bad condition such as matting, neglected coat, or skin condition, etc.

Please contact us directly with any questions as we want everyone to have the best experience possible.

Thank you